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/** * tawk.to ↔ Botpress webchat bridge * ---------------------------------- * Include this script on every page that hosts your Botpress webchat. */ ;(function () { 'use strict' var TAWK_PROPERTY_ID = '' var TAWK_WIDGET_ID = 'default' var HIDE_TAWK_UNTIL_HANDOFF = true var RETURN_TO_BOT_ON_CHAT_END = true var TREAT_AWAY_AS_ONLINE = true var tawkLoading = false var pendingHandoff = null function log() { if (window.TAWK_BRIDGE_DEBUG) { console.log.apply(console, ['[tawk-bridge]'].concat([].slice.call(arguments))) } } function notifyBot(type, data) { var payload = Object.assign({ type: type }, data || {}) try { if (window.botpress && typeof window.botpress.sendEvent === 'function') { window.botpress.sendEvent(payload) return } } catch (err) { log('sendEvent failed', err) } try { if (window.botpressWebChat && typeof window.botpressWebChat.sendPayload === 'function') { window.botpressWebChat.sendPayload({ type: 'trigger', payload: payload }) } } catch (err) { log('sendPayload failed', err) } } function hideBotpressChat() { try { if (window.botpress && typeof window.botpress.close === 'function') { window.botpress.close() return } } catch (err) {} try { if (window.botpressWebChat && typeof window.botpressWebChat.sendEvent === 'function') { window.botpressWebChat.sendEvent({ type: 'hide' }) } } catch (err) {} } function showBotpressChat() { try { if (window.botpress && typeof window.botpress.open === 'function') { window.botpress.open() return } } catch (err) {} try { if (window.botpressWebChat && typeof window.botpressWebChat.sendEvent === 'function') { window.botpressWebChat.sendEvent({ type: 'show' }) } } catch (err) {} } function listenForHandoff() { var handler = function (raw) { var event = raw if (typeof raw === 'string') { try { event = JSON.parse(raw) } catch (err) { return } } if (event && event.type === 'TRIGGER' && event.value) { event = typeof event.value === 'string' ? safeParse(event.value) : event.value } if (event && event.type === 'tawk:handoff') { log('handoff event received', event) startHandoff(event) } } var tries = 0 var attach = setInterval(function () { tries++ if (window.botpress && typeof window.botpress.on === 'function' && !window.__tawkBridgeAttachedV2) { window.__tawkBridgeAttachedV2 = true window.botpress.on('customEvent', handler) log('listening on webchat v2/v3') } if ( window.botpressWebChat && typeof window.botpressWebChat.onEvent === 'function' && !window.__tawkBridgeAttachedV1 ) { window.__tawkBridgeAttachedV1 = true window.botpressWebChat.onEvent(handler, ['TRIGGER']) log('listening on webchat v1') } if ((window.__tawkBridgeAttachedV1 && window.__tawkBridgeAttachedV2) || tries > 100) { clearInterval(attach) } }, 300) } function safeParse(value) { try { return JSON.parse(value) } catch (err) { return null } } function ensureTawkLoaded(propertyId, widgetId, onReady) { if (window.Tawk_API && window.Tawk_API.getStatus) { onReady() return } var pid = propertyId || TAWK_PROPERTY_ID var wid = widgetId || TAWK_WIDGET_ID || 'default' if (!pid) { console.error('[tawk-bridge] tawk.to is not on this page and no TAWK_PROPERTY_ID is configured.') notifyBot('tawk:handoff-failed', { status: 'not-configured' }) return } var existingOnLoad = window.Tawk_API && window.Tawk_API.onLoad window.Tawk_API = window.Tawk_API || {} window.Tawk_LoadStart = new Date() window.Tawk_API.onLoad = function () { if (typeof existingOnLoad === 'function') existingOnLoad() if (HIDE_TAWK_UNTIL_HANDOFF && !pendingHandoff) window.Tawk_API.hideWidget() wireTawkLifecycle() onReady() } if (!tawkLoading) { tawkLoading = true var s1 = document.createElement('script') s1.async = true s1.src = 'https://embed.tawk.to/' + pid + '/' + wid s1.charset = 'UTF-8' s1.setAttribute('crossorigin', '*') document.head.appendChild(s1) log('injecting tawk.to embed', pid, wid) } } function wireTawkLifecycle() { var previous = window.Tawk_API.onChatEnded window.Tawk_API.onChatEnded = function () { if (typeof previous === 'function') previous() log('tawk chat ended') notifyBot('tawk:chat-ended', {}) if (RETURN_TO_BOT_ON_CHAT_END) { if (HIDE_TAWK_UNTIL_HANDOFF) { window.Tawk_API.minimize() window.Tawk_API.hideWidget() } showBotpressChat() } } } function agentsAvailable() { var status = window.Tawk_API.getStatus() return status === 'online' || (TREAT_AWAY_AS_ONLINE && status === 'away') } function chunkText(text, size) { var chunks = [] var remaining = String(text || '') while (remaining.length > 0) { chunks.push(remaining.slice(0, size)) remaining = remaining.slice(size) } return chunks } function pushSummaryToTawk(payload, done) { var visitor = payload.visitor || {} var attributes = {} if (visitor.name) attributes.name = visitor.name if (visitor.email) attributes.email = visitor.email attributes['handoff-from'] = 'botpress' attributes['handoff-time'] = payload.sentAt || new Date().toISOString() window.Tawk_API.setAttributes(attributes, function (error) { log('setAttributes result', error || 'success') }) if (payload.tags && payload.tags.length) { window.Tawk_API.addTags(payload.tags, function (error) { log('addTags result', error || 'success') }) } var summary = payload.summary || {} var sections = [ { name: 'client-asked', text: summary.clientAsked }, { name: 'bot-suggested', text: summary.botSuggested }, ] sections.forEach(function (section) { if (!section.text) return var chunks = chunkText(section.text, 240) chunks.forEach(function (chunk, i) { var eventName = chunks.length > 1 ? section.name + '-' + (i + 1) : section.name window.Tawk_API.addEvent(eventName, { text: chunk }, function (error) { log('addEvent result for ' + eventName, error || 'success') }) }) }) done() } function startHandoff(payload) { pendingHandoff = payload var tawkIds = payload.tawk || {} ensureTawkLoaded(tawkIds.propertyId, tawkIds.widgetId, function () { if (!agentsAvailable()) { log('handoff refused: tawk status is', window.Tawk_API.getStatus()) pendingHandoff = null notifyBot('tawk:handoff-failed', { status: window.Tawk_API.getStatus() }) return } window.Tawk_API.showWidget() hideBotpressChat() window.Tawk_API.maximize() pushSummaryToTawk(pendingHandoff, function () { pendingHandoff = null notifyBot('tawk:handoff-success', { status: window.Tawk_API.getStatus() }) log('handoff complete') }) }) } if (window.Tawk_API) { var prevLoad = window.Tawk_API.onLoad window.Tawk_API.onLoad = function () { if (typeof prevLoad === 'function') prevLoad() if (HIDE_TAWK_UNTIL_HANDOFF) window.Tawk_API.hideWidget() wireTawkLifecycle() } } listenForHandoff() })()