If you are homeless or at risk of homelessness you need to contact an Access Point.
Each region has a centralised intake service for people who are homeless or at risk of homelessness. These are called Access Points.
The Access Point will complete an assessment and then, depending on your needs, can assist you to access crisis accommodation and support services. The Access Points are able to refer to any refuge vacancies and also have funding for emergency accommodation if needed.
Wombat Housing is a support service and referrals for the majority of our programs can only be made by our local Access Point: Unison Housing. When there is a vacancy within one of our support programs, we advise our Access Point (Unison) and they send through suitable referrals.
The statewide 24 hour phone number for Access Points is:
Whilst the majority of Wombat’s programs can only be accessed through the Access Point. If you are experiencing difficulty in Public or Community housing you can contact the Tenancy Plus Program. If you under 25 years old you can contact the Youth Program directly for further information, advice & support. If you just want general advice, more information on our programs or to chat with a case manager you can contact us here.
👋Hi, chat to WomBot!
/**
* tawk.to ↔ Botpress webchat bridge
* ----------------------------------
* Include this script on every page that hosts your Botpress webchat.
*/
;(function () {
'use strict'
var TAWK_PROPERTY_ID = ''
var TAWK_WIDGET_ID = 'default'
var HIDE_TAWK_UNTIL_HANDOFF = true
var RETURN_TO_BOT_ON_CHAT_END = true
var TREAT_AWAY_AS_ONLINE = true
var tawkLoading = false
var pendingHandoff = null
function log() {
if (window.TAWK_BRIDGE_DEBUG) {
console.log.apply(console, ['[tawk-bridge]'].concat([].slice.call(arguments)))
}
}
function notifyBot(type, data) {
var payload = Object.assign({ type: type }, data || {})
try {
if (window.botpress && typeof window.botpress.sendEvent === 'function') {
window.botpress.sendEvent(payload)
return
}
} catch (err) {
log('sendEvent failed', err)
}
try {
if (window.botpressWebChat && typeof window.botpressWebChat.sendPayload === 'function') {
window.botpressWebChat.sendPayload({ type: 'trigger', payload: payload })
}
} catch (err) {
log('sendPayload failed', err)
}
}
function hideBotpressChat() {
try {
if (window.botpress && typeof window.botpress.close === 'function') {
window.botpress.close()
return
}
} catch (err) {}
try {
if (window.botpressWebChat && typeof window.botpressWebChat.sendEvent === 'function') {
window.botpressWebChat.sendEvent({ type: 'hide' })
}
} catch (err) {}
}
function showBotpressChat() {
try {
if (window.botpress && typeof window.botpress.open === 'function') {
window.botpress.open()
return
}
} catch (err) {}
try {
if (window.botpressWebChat && typeof window.botpressWebChat.sendEvent === 'function') {
window.botpressWebChat.sendEvent({ type: 'show' })
}
} catch (err) {}
}
function listenForHandoff() {
var handler = function (raw) {
var event = raw
if (typeof raw === 'string') {
try {
event = JSON.parse(raw)
} catch (err) {
return
}
}
if (event && event.type === 'TRIGGER' && event.value) {
event = typeof event.value === 'string' ? safeParse(event.value) : event.value
}
if (event && event.type === 'tawk:handoff') {
log('handoff event received', event)
startHandoff(event)
}
}
var tries = 0
var attach = setInterval(function () {
tries++
if (window.botpress && typeof window.botpress.on === 'function' && !window.__tawkBridgeAttachedV2) {
window.__tawkBridgeAttachedV2 = true
window.botpress.on('customEvent', handler)
log('listening on webchat v2/v3')
}
if (
window.botpressWebChat &&
typeof window.botpressWebChat.onEvent === 'function' &&
!window.__tawkBridgeAttachedV1
) {
window.__tawkBridgeAttachedV1 = true
window.botpressWebChat.onEvent(handler, ['TRIGGER'])
log('listening on webchat v1')
}
if ((window.__tawkBridgeAttachedV1 && window.__tawkBridgeAttachedV2) || tries > 100) {
clearInterval(attach)
}
}, 300)
}
function safeParse(value) {
try {
return JSON.parse(value)
} catch (err) {
return null
}
}
function ensureTawkLoaded(propertyId, widgetId, onReady) {
if (window.Tawk_API && window.Tawk_API.getStatus) {
onReady()
return
}
var pid = propertyId || TAWK_PROPERTY_ID
var wid = widgetId || TAWK_WIDGET_ID || 'default'
if (!pid) {
console.error('[tawk-bridge] tawk.to is not on this page and no TAWK_PROPERTY_ID is configured.')
notifyBot('tawk:handoff-failed', { status: 'not-configured' })
return
}
var existingOnLoad = window.Tawk_API && window.Tawk_API.onLoad
window.Tawk_API = window.Tawk_API || {}
window.Tawk_LoadStart = new Date()
window.Tawk_API.onLoad = function () {
if (typeof existingOnLoad === 'function') existingOnLoad()
if (HIDE_TAWK_UNTIL_HANDOFF && !pendingHandoff) window.Tawk_API.hideWidget()
wireTawkLifecycle()
onReady()
}
if (!tawkLoading) {
tawkLoading = true
var s1 = document.createElement('script')
s1.async = true
s1.src = 'https://embed.tawk.to/' + pid + '/' + wid
s1.charset = 'UTF-8'
s1.setAttribute('crossorigin', '*')
document.head.appendChild(s1)
log('injecting tawk.to embed', pid, wid)
}
}
function wireTawkLifecycle() {
var previous = window.Tawk_API.onChatEnded
window.Tawk_API.onChatEnded = function () {
if (typeof previous === 'function') previous()
log('tawk chat ended')
notifyBot('tawk:chat-ended', {})
if (RETURN_TO_BOT_ON_CHAT_END) {
if (HIDE_TAWK_UNTIL_HANDOFF) {
window.Tawk_API.minimize()
window.Tawk_API.hideWidget()
}
showBotpressChat()
}
}
}
function agentsAvailable() {
var status = window.Tawk_API.getStatus()
return status === 'online' || (TREAT_AWAY_AS_ONLINE && status === 'away')
}
function chunkText(text, size) {
var chunks = []
var remaining = String(text || '')
while (remaining.length > 0) {
chunks.push(remaining.slice(0, size))
remaining = remaining.slice(size)
}
return chunks
}
function pushSummaryToTawk(payload, done) {
var visitor = payload.visitor || {}
var attributes = {}
if (visitor.name) attributes.name = visitor.name
if (visitor.email) attributes.email = visitor.email
attributes['handoff-from'] = 'botpress'
attributes['handoff-time'] = payload.sentAt || new Date().toISOString()
window.Tawk_API.setAttributes(attributes, function (error) {
log('setAttributes result', error || 'success')
})
if (payload.tags && payload.tags.length) {
window.Tawk_API.addTags(payload.tags, function (error) {
log('addTags result', error || 'success')
})
}
var summary = payload.summary || {}
var sections = [
{ name: 'client-asked', text: summary.clientAsked },
{ name: 'bot-suggested', text: summary.botSuggested },
]
sections.forEach(function (section) {
if (!section.text) return
var chunks = chunkText(section.text, 240)
chunks.forEach(function (chunk, i) {
var eventName = chunks.length > 1 ? section.name + '-' + (i + 1) : section.name
window.Tawk_API.addEvent(eventName, { text: chunk }, function (error) {
log('addEvent result for ' + eventName, error || 'success')
})
})
})
done()
}
function startHandoff(payload) {
pendingHandoff = payload
var tawkIds = payload.tawk || {}
ensureTawkLoaded(tawkIds.propertyId, tawkIds.widgetId, function () {
if (!agentsAvailable()) {
log('handoff refused: tawk status is', window.Tawk_API.getStatus())
pendingHandoff = null
notifyBot('tawk:handoff-failed', { status: window.Tawk_API.getStatus() })
return
}
window.Tawk_API.showWidget()
hideBotpressChat()
window.Tawk_API.maximize()
pushSummaryToTawk(pendingHandoff, function () {
pendingHandoff = null
notifyBot('tawk:handoff-success', { status: window.Tawk_API.getStatus() })
log('handoff complete')
})
})
}
if (window.Tawk_API) {
var prevLoad = window.Tawk_API.onLoad
window.Tawk_API.onLoad = function () {
if (typeof prevLoad === 'function') prevLoad()
if (HIDE_TAWK_UNTIL_HANDOFF) window.Tawk_API.hideWidget()
wireTawkLifecycle()
}
}
listenForHandoff()
})()
