‎

News

Welcome to our news page! Stay updated with the most recent developments, stories, and announcements from Wombat Housing Support Services. Check back regularly for updates on our programs, partnerships, and events.

Unison and Wombat strengthen support for people experiencing homelessness

Wombat Commits to Walking with First Peoples on the Journey towards Treaty

Liz Stringer Teams Up with Wombat Housing to Spotlight Australia’s Housing Crisis

Unison Housing and Wombat Housing Support form a Strategic Alliance

We acknowledge that we are operating on country for which the Kulin Nation People and their Ancestors have been custodians for thousands of years.

We acknowledge and pay our respects to the Kulin Nation People and to Past and Present Elders.

👋 Hi, chat to WomBot!

/** * tawk.to ↔ Botpress webchat bridge * ---------------------------------- * Include this script on every page that hosts your Botpress webchat. */ ;(function () { 'use strict' var TAWK_PROPERTY_ID = '' var TAWK_WIDGET_ID = 'default' var HIDE_TAWK_UNTIL_HANDOFF = true var RETURN_TO_BOT_ON_CHAT_END = true var TREAT_AWAY_AS_ONLINE = true var tawkLoading = false var pendingHandoff = null function log() { if (window.TAWK_BRIDGE_DEBUG) { console.log.apply(console, ['[tawk-bridge]'].concat([].slice.call(arguments))) } } function notifyBot(type, data) { var payload = Object.assign({ type: type }, data || {}) try { if (window.botpress && typeof window.botpress.sendEvent === 'function') { window.botpress.sendEvent(payload) return } } catch (err) { log('sendEvent failed', err) } try { if (window.botpressWebChat && typeof window.botpressWebChat.sendPayload === 'function') { window.botpressWebChat.sendPayload({ type: 'trigger', payload: payload }) } } catch (err) { log('sendPayload failed', err) } } function hideBotpressChat() { try { if (window.botpress && typeof window.botpress.close === 'function') { window.botpress.close() return } } catch (err) {} try { if (window.botpressWebChat && typeof window.botpressWebChat.sendEvent === 'function') { window.botpressWebChat.sendEvent({ type: 'hide' }) } } catch (err) {} } function showBotpressChat() { try { if (window.botpress && typeof window.botpress.open === 'function') { window.botpress.open() return } } catch (err) {} try { if (window.botpressWebChat && typeof window.botpressWebChat.sendEvent === 'function') { window.botpressWebChat.sendEvent({ type: 'show' }) } } catch (err) {} } function listenForHandoff() { var handler = function (raw) { var event = raw if (typeof raw === 'string') { try { event = JSON.parse(raw) } catch (err) { return } } if (event && event.type === 'TRIGGER' && event.value) { event = typeof event.value === 'string' ? safeParse(event.value) : event.value } if (event && event.type === 'tawk:handoff') { log('handoff event received', event) startHandoff(event) } } var tries = 0 var attach = setInterval(function () { tries++ if (window.botpress && typeof window.botpress.on === 'function' && !window.__tawkBridgeAttachedV2) { window.__tawkBridgeAttachedV2 = true window.botpress.on('customEvent', handler) log('listening on webchat v2/v3') } if ( window.botpressWebChat && typeof window.botpressWebChat.onEvent === 'function' && !window.__tawkBridgeAttachedV1 ) { window.__tawkBridgeAttachedV1 = true window.botpressWebChat.onEvent(handler, ['TRIGGER']) log('listening on webchat v1') } if ((window.__tawkBridgeAttachedV1 && window.__tawkBridgeAttachedV2) || tries > 100) { clearInterval(attach) } }, 300) } function safeParse(value) { try { return JSON.parse(value) } catch (err) { return null } } function ensureTawkLoaded(propertyId, widgetId, onReady) { if (window.Tawk_API && window.Tawk_API.getStatus) { onReady() return } var pid = propertyId || TAWK_PROPERTY_ID var wid = widgetId || TAWK_WIDGET_ID || 'default' if (!pid) { console.error('[tawk-bridge] tawk.to is not on this page and no TAWK_PROPERTY_ID is configured.') notifyBot('tawk:handoff-failed', { status: 'not-configured' }) return } var existingOnLoad = window.Tawk_API && window.Tawk_API.onLoad window.Tawk_API = window.Tawk_API || {} window.Tawk_LoadStart = new Date() window.Tawk_API.onLoad = function () { if (typeof existingOnLoad === 'function') existingOnLoad() if (HIDE_TAWK_UNTIL_HANDOFF && !pendingHandoff) window.Tawk_API.hideWidget() wireTawkLifecycle() onReady() } if (!tawkLoading) { tawkLoading = true var s1 = document.createElement('script') s1.async = true s1.src = 'https://embed.tawk.to/' + pid + '/' + wid s1.charset = 'UTF-8' s1.setAttribute('crossorigin', '*') document.head.appendChild(s1) log('injecting tawk.to embed', pid, wid) } } function wireTawkLifecycle() { var previous = window.Tawk_API.onChatEnded window.Tawk_API.onChatEnded = function () { if (typeof previous === 'function') previous() log('tawk chat ended') notifyBot('tawk:chat-ended', {}) if (RETURN_TO_BOT_ON_CHAT_END) { if (HIDE_TAWK_UNTIL_HANDOFF) { window.Tawk_API.minimize() window.Tawk_API.hideWidget() } showBotpressChat() } } } function agentsAvailable() { var status = window.Tawk_API.getStatus() return status === 'online' || (TREAT_AWAY_AS_ONLINE && status === 'away') } function chunkText(text, size) { var chunks = [] var remaining = String(text || '') while (remaining.length > 0) { chunks.push(remaining.slice(0, size)) remaining = remaining.slice(size) } return chunks } function pushSummaryToTawk(payload, done) { var visitor = payload.visitor || {} var attributes = {} if (visitor.name) attributes.name = visitor.name if (visitor.email) attributes.email = visitor.email attributes['handoff-from'] = 'botpress' attributes['handoff-time'] = payload.sentAt || new Date().toISOString() window.Tawk_API.setAttributes(attributes, function (error) { log('setAttributes result', error || 'success') }) if (payload.tags && payload.tags.length) { window.Tawk_API.addTags(payload.tags, function (error) { log('addTags result', error || 'success') }) } var summary = payload.summary || {} var sections = [ { name: 'client-asked', text: summary.clientAsked }, { name: 'bot-suggested', text: summary.botSuggested }, ] sections.forEach(function (section) { if (!section.text) return var chunks = chunkText(section.text, 240) chunks.forEach(function (chunk, i) { var eventName = chunks.length > 1 ? section.name + '-' + (i + 1) : section.name window.Tawk_API.addEvent(eventName, { text: chunk }, function (error) { log('addEvent result for ' + eventName, error || 'success') }) }) }) done() } function startHandoff(payload) { pendingHandoff = payload var tawkIds = payload.tawk || {} ensureTawkLoaded(tawkIds.propertyId, tawkIds.widgetId, function () { if (!agentsAvailable()) { log('handoff refused: tawk status is', window.Tawk_API.getStatus()) pendingHandoff = null notifyBot('tawk:handoff-failed', { status: window.Tawk_API.getStatus() }) return } window.Tawk_API.showWidget() hideBotpressChat() window.Tawk_API.maximize() pushSummaryToTawk(pendingHandoff, function () { pendingHandoff = null notifyBot('tawk:handoff-success', { status: window.Tawk_API.getStatus() }) log('handoff complete') }) }) } if (window.Tawk_API) { var prevLoad = window.Tawk_API.onLoad window.Tawk_API.onLoad = function () { if (typeof prevLoad === 'function') prevLoad() if (HIDE_TAWK_UNTIL_HANDOFF) window.Tawk_API.hideWidget() wireTawkLifecycle() } } listenForHandoff() })()