WomBot Privacy Policy

We are committed to protecting your privacy while providing helpful assistance. This policy explains how we collect, use, and protect your data when you interact with WomBot, our Artificial Intelligent (AI) chatbot.

Data Collection and Use

1. Conversation Data: We collect and store the content of your conversations with WomBot.
2. Demographic Information: We may ask for basic demographic information (such as age, general location, or gender) to tailor WomBot's responses. We do not collect identifying information such as name, date of birth, or specific address within the bot.
3. Usage Data: We collect data on how you interact with WomBot, including frequency of use, types of queries, and session duration.

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How We Use Your Data

1. Service  Improvement: We analyse conversation and usage data to improve WomBot's responses and functionality.
2. AI Training: Your conversations help train WomBot to better understand and respond to user needs.
3. Performance Monitoring: We use the data to monitor WomBot's performance and identify areas for improvement.
4. Usage  Analysis: We analyse how the bot is being used to improve our services and develop new features.
5. Research:  Anonymised data may be used for research purposes to better understand issues people are experiencing and for potential funding opportunities.
6. Tailored Responses: Demographic information is used to provide more relevant  and appropriate responses to your queries.

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Data Protection

1. Confidentiality: Your data is kept confidential and is only accessed by authorised personnel for the purposes outlined above.
2. Anonymisation: When used for analysis or research, your data is anonymised to protect your identity.
 
3. Limited Data Collection: We intentionally limit the collection of personal  identifiable information to protect your privacy.

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Your Rights

1. Demographic Information: Providing demographic information is optional. You can choose not to answer these questions without it affecting your ability to use WomBot but it may impact it's ability to personalise your responses.

Disclaimer

The information provided by Wombat's website and WomBot is designed to offer general guidance for people experiencing housing challenges. However, this information may not be complete, accurate, or up-to-date, and should not replace professional advice. Users are encouraged to verify all advice and seek further assistance for specific issues. Wombat disclaims liability for reliance on the AI or other materials provided on the site.

Wombat is not responsible for the content on linked external sites. Links are provided for convenience and do not imply endorsement. Accessing external websites is done at your own risk, and Wombat makes no representations about their accuracy or suitability.

Wombat makes efforts to ensure the accuracy of materials on this site, but changes may be made without notice. No warranties or representations are made about uninterrupted access to the website or the absence of errors or viruses. Users should ensure their systems are protected.

The use of Wombat’s website does not establish any client-professional relationship. Any links to other websites do not form part of Wombat’s site, and Wombat does not control or endorse them.

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Updates to This Policy

We may update this policy from time to time. Any significant changes will be communicated before they take effect.

By using WomBot, you consent to the collection and use of your data as outlined in this policy. If you have any questions or concerns,please contact our privacy team at wombat@wombat.org.au.

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