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WomBot Privacy Policy

We are committed to protecting your privacy while providing helpful assistance. This policy explains how we collect, use, and protect your data when you interact with WomBot, our Artificial Intelligent (AI) chatbot.

Data Collection and Use

  1. Conversation Data: We collect and store the content of your conversations with WomBot.
  2. Demographic Information: We may ask for basic demographic information (such as age, general location, or gender) to tailor WomBot's responses. We do not collect identifying information such as name, date of birth, or specific address within the bot.
  3. Usage Data: We collect data on how you interact with WomBot, including frequency of use, types of queries, and session duration.

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How We Use Your Data

  1. Service  Improvement: We analyse conversation and usage data to improve WomBot's responses and functionality.
  2. AI Training: Your conversations help train WomBot to better understand and respond to user needs.
  3. Performance Monitoring: We use the data to monitor WomBot's performance and identify areas for improvement.
  4. Usage  Analysis: We analyse how the bot is being used to improve our services and develop new features.
  5. Research:  Anonymised data may be used for research purposes to better understand issues people are experiencing and for potential funding opportunities.
  6. Tailored Responses: Demographic information is used to provide more relevant  and appropriate responses to your queries.

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Data Protection

WomBot is designed to minimise the personal information it collects. If you type personal details into the chat, WomBot is configured to detect and remove common identifying information such as names, phone numbers, addresses, and government identifiers before your conversation is stored. Some information may not be detected. Conversations are stored for a limited period and access is restricted to authorised staff.

  1. Confidentiality: Your data is kept confidential and is only accessed by authorised personnel for the purposes outlined above.
  2. Anonymisation: When used for analysis or research, your data is anonymised to protect your identity.
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  3. Limited Data Collection: We intentionally limit the collection of personal  identifiable information to protect your privacy.

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Your Rights

  1. Demographic Information: Providing demographic information is optional. You can choose not to answer these questions without it affecting your ability to use WomBot but it may impact it's ability to personalise your responses.

Disclaimer

The information provided by Wombat's website and WomBot is designed to offer general guidance for people experiencing housing challenges. However, this information may not be complete, accurate, or up-to-date, and should not replace professional advice. Users are encouraged to verify all advice and seek further assistance for specific issues. Wombat disclaims liability for reliance on the AI or other materials provided on the site.

Wombat is not responsible for the content on linked external sites. Links are provided for convenience and do not imply endorsement. Accessing external websites is done at your own risk, and Wombat makes no representations about their accuracy or suitability.

Wombat makes efforts to ensure the accuracy of materials on this site, but changes may be made without notice. No warranties or representations are made about uninterrupted access to the website or the absence of errors or viruses. Users should ensure their systems are protected.

The use of Wombat’s website does not establish any client-professional relationship. Any links to other websites do not form part of Wombat’s site, and Wombat does not control or endorse them.

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Updates to This Policy

We may update this policy from time to time. Any significant changes will be communicated before they take effect.

By using WomBot, you consent to the collection and use of your data as outlined in this policy. If you have any questions or concerns,please contact our privacy team at wombat+privacy@wombat.org.au

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Wombot privacy policy

Wombat Housing Support Services
We acknowledge that we are operating on country for which the Kulin Nation People and their Ancestors have been custodians for thousands of years.
We acknowledge and pay our respects to the Kulin Nation People and to Past and Present Elders.
© Copyright 2023 Wombat Housing & Support Services. All Rights Reserved
Wombat Housing Support ServicesWombat Housing Support ServicesWombat Housing Support Services
👋 Hi, chat to WomBot!
/** * tawk.to ↔ Botpress webchat bridge * ---------------------------------- * Include this script on every page that hosts your Botpress webchat. */ ;(function () { 'use strict' var TAWK_PROPERTY_ID = '' var TAWK_WIDGET_ID = 'default' var HIDE_TAWK_UNTIL_HANDOFF = true var RETURN_TO_BOT_ON_CHAT_END = true var TREAT_AWAY_AS_ONLINE = true var tawkLoading = false var pendingHandoff = null function log() { if (window.TAWK_BRIDGE_DEBUG) { console.log.apply(console, ['[tawk-bridge]'].concat([].slice.call(arguments))) } } function notifyBot(type, data) { var payload = Object.assign({ type: type }, data || {}) try { if (window.botpress && typeof window.botpress.sendEvent === 'function') { window.botpress.sendEvent(payload) return } } catch (err) { log('sendEvent failed', err) } try { if (window.botpressWebChat && typeof window.botpressWebChat.sendPayload === 'function') { window.botpressWebChat.sendPayload({ type: 'trigger', payload: payload }) } } catch (err) { log('sendPayload failed', err) } } function hideBotpressChat() { try { if (window.botpress && typeof window.botpress.close === 'function') { window.botpress.close() return } } catch (err) {} try { if (window.botpressWebChat && typeof window.botpressWebChat.sendEvent === 'function') { window.botpressWebChat.sendEvent({ type: 'hide' }) } } catch (err) {} } function showBotpressChat() { try { if (window.botpress && typeof window.botpress.open === 'function') { window.botpress.open() return } } catch (err) {} try { if (window.botpressWebChat && typeof window.botpressWebChat.sendEvent === 'function') { window.botpressWebChat.sendEvent({ type: 'show' }) } } catch (err) {} } function listenForHandoff() { var handler = function (raw) { var event = raw if (typeof raw === 'string') { try { event = JSON.parse(raw) } catch (err) { return } } if (event && event.type === 'TRIGGER' && event.value) { event = typeof event.value === 'string' ? safeParse(event.value) : event.value } if (event && event.type === 'tawk:handoff') { log('handoff event received', event) startHandoff(event) } } var tries = 0 var attach = setInterval(function () { tries++ if (window.botpress && typeof window.botpress.on === 'function' && !window.__tawkBridgeAttachedV2) { window.__tawkBridgeAttachedV2 = true window.botpress.on('customEvent', handler) log('listening on webchat v2/v3') } if ( window.botpressWebChat && typeof window.botpressWebChat.onEvent === 'function' && !window.__tawkBridgeAttachedV1 ) { window.__tawkBridgeAttachedV1 = true window.botpressWebChat.onEvent(handler, ['TRIGGER']) log('listening on webchat v1') } if ((window.__tawkBridgeAttachedV1 && window.__tawkBridgeAttachedV2) || tries > 100) { clearInterval(attach) } }, 300) } function safeParse(value) { try { return JSON.parse(value) } catch (err) { return null } } function ensureTawkLoaded(propertyId, widgetId, onReady) { if (window.Tawk_API && window.Tawk_API.getStatus) { onReady() return } var pid = propertyId || TAWK_PROPERTY_ID var wid = widgetId || TAWK_WIDGET_ID || 'default' if (!pid) { console.error('[tawk-bridge] tawk.to is not on this page and no TAWK_PROPERTY_ID is configured.') notifyBot('tawk:handoff-failed', { status: 'not-configured' }) return } var existingOnLoad = window.Tawk_API && window.Tawk_API.onLoad window.Tawk_API = window.Tawk_API || {} window.Tawk_LoadStart = new Date() window.Tawk_API.onLoad = function () { if (typeof existingOnLoad === 'function') existingOnLoad() if (HIDE_TAWK_UNTIL_HANDOFF && !pendingHandoff) window.Tawk_API.hideWidget() wireTawkLifecycle() onReady() } if (!tawkLoading) { tawkLoading = true var s1 = document.createElement('script') s1.async = true s1.src = 'https://embed.tawk.to/' + pid + '/' + wid s1.charset = 'UTF-8' s1.setAttribute('crossorigin', '*') document.head.appendChild(s1) log('injecting tawk.to embed', pid, wid) } } function wireTawkLifecycle() { var previous = window.Tawk_API.onChatEnded window.Tawk_API.onChatEnded = function () { if (typeof previous === 'function') previous() log('tawk chat ended') notifyBot('tawk:chat-ended', {}) if (RETURN_TO_BOT_ON_CHAT_END) { if (HIDE_TAWK_UNTIL_HANDOFF) { window.Tawk_API.minimize() window.Tawk_API.hideWidget() } showBotpressChat() } } } function agentsAvailable() { var status = window.Tawk_API.getStatus() return status === 'online' || (TREAT_AWAY_AS_ONLINE && status === 'away') } function chunkText(text, size) { var chunks = [] var remaining = String(text || '') while (remaining.length > 0) { chunks.push(remaining.slice(0, size)) remaining = remaining.slice(size) } return chunks } function pushSummaryToTawk(payload, done) { var visitor = payload.visitor || {} var attributes = {} if (visitor.name) attributes.name = visitor.name if (visitor.email) attributes.email = visitor.email attributes['handoff-from'] = 'botpress' attributes['handoff-time'] = payload.sentAt || new Date().toISOString() window.Tawk_API.setAttributes(attributes, function (error) { log('setAttributes result', error || 'success') }) if (payload.tags && payload.tags.length) { window.Tawk_API.addTags(payload.tags, function (error) { log('addTags result', error || 'success') }) } var summary = payload.summary || {} var sections = [ { name: 'client-asked', text: summary.clientAsked }, { name: 'bot-suggested', text: summary.botSuggested }, ] sections.forEach(function (section) { if (!section.text) return var chunks = chunkText(section.text, 240) chunks.forEach(function (chunk, i) { var eventName = chunks.length > 1 ? section.name + '-' + (i + 1) : section.name window.Tawk_API.addEvent(eventName, { text: chunk }, function (error) { log('addEvent result for ' + eventName, error || 'success') }) }) }) done() } function startHandoff(payload) { pendingHandoff = payload var tawkIds = payload.tawk || {} ensureTawkLoaded(tawkIds.propertyId, tawkIds.widgetId, function () { if (!agentsAvailable()) { log('handoff refused: tawk status is', window.Tawk_API.getStatus()) pendingHandoff = null notifyBot('tawk:handoff-failed', { status: window.Tawk_API.getStatus() }) return } window.Tawk_API.showWidget() hideBotpressChat() window.Tawk_API.maximize() pushSummaryToTawk(pendingHandoff, function () { pendingHandoff = null notifyBot('tawk:handoff-success', { status: window.Tawk_API.getStatus() }) log('handoff complete') }) }) } if (window.Tawk_API) { var prevLoad = window.Tawk_API.onLoad window.Tawk_API.onLoad = function () { if (typeof prevLoad === 'function') prevLoad() if (HIDE_TAWK_UNTIL_HANDOFF) window.Tawk_API.hideWidget() wireTawkLifecycle() } } listenForHandoff() })()