I you are homeless or at Risk of homelessness you need to contact an Access Point.

Each region has a centralised intake service for people who are homeless or at risk of homelessness. These are called Access Points.

The Access Point will complete an assessment and then, depending on the person’s needs, can assist them to access crisis accommodation and support services. The Access Points are able to refer to any refuge vacancies and also have funding for emergency accommodation if needed.

Wombat Housing is a support service and referrals for the majority of our programs can only be made by our local Access Point Unison Housing. When there is a vacancy within one of our support programs, we advise Unison and they send through suitable referrals.

The statewide 24 hour phone number for Access Points is Ph: 1800 825 955

Alternatively you can contact your local Access Point directly.

Western Region:


  • Footscray 9689 2777
  • Werribee – 8744 2100

SASHS Western

  • Sunshine 9312 5424
  • Melton – 9747 7200

Direct Referrals to Wombat

Whilst the majority of Wombat’s programs can only be accessed through the Access Point. If you are experiencing difficulty in Public or Community housing you can contact the Tenancy Plus Program directly (link).