Social Housing Advocacy & Support Program (SHASP)

Wombat provides a support program for public housing tenants in the West, called Social Housing Advocacy & Support Program (SHASP). SHASP is an early intervention program that aims to assist people experiencing difficulty in public housing. The emphasis is on sustaining and supporting tenancies, with the aim of preventing homelessness and improving outcomes for tenants.

SHASP can assist tenants to establish, strengthen, or maintain their tenancy with Office of Housing by providing case management, advocacy, support and information.

SHASP provides the following services:

  • Support for new public housing tenants to achieve sustainable tenancies;
  • Intensive support for at risk tenants to avoid them becoming homeless.

SHASP can help with issues such as :

  • Rent arrears;
  • Mental health;
  • Drug and alcohol;
  • Hoarding and squalor;
  • Behavioural breaches.

SHASP at Wombat assist Public Housing tenants in the following suburbs

  • Aberfeldie
  • Altona 
  • Altona Meadows 
  • Altona North 
  • Ascot Vale 
  • Airport West 
  • Avondale Heights 
  • Brooklyn 
  • Brunswick 
  • Brunswick East 
  • Brunswick West 
  • Carlton 
  • Carlton North 
  • Essendon 
  • Essendon West 
  • Flemington 
  • Footscray 
  • Footscray West 
  • Keilor East 
  • Kensington 
  • Melbourne East 
  • Melbourne West 
  • Moonee Ponds 
  • Newport 
  • Niddrie 
  • North Melbourne 
  • Parkville 
  • Spotswood 
  • Strathmore 
  • Strathmore Heights 
  • Tottenham 
  • Williamstown 
  • Williamstown North 
  • Yarraville 

Due to changes made to the SHASP model in November 2012 the following services are no longer provided by SHASP:

  • Advocating for maintenance issues or appealing Office of Housing decisions;
  • Assisting existing public housing tenants with Early Housing Transfers.

How to access the program:

Referral to Wombat's Social Housing Advocacy and Support Program (SHASP) can be made by workers or clients themselves by calling 03 8327 2222 or emailing

** Please note that SHASP has a waiting list, so there may be a delay prior to support **